Job Opportunities at FairMoney

About The Role:

• Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
• We are looking to hire an Aggregator Manager to join our Sales team. The successful hire is expected to take responsibility for managing and onboarding new Aggregators within assigned region. To do well in this role, you need a very fine eye for sales, good knowledge of people management, as well as having an existing network of aggregators.

Roles and Responsibilities:

• Onboard aggregators who have a network of sub-agents
• Follow up with them to add new agents every month under them.
• Train them on onboarding and KYC process
• Train them on performance monitoring on our dashboards
• Monitor their performance for transactions and active terminals.
• Retrieve the POS terminals in case of non-performance.
• Timely resolution of issues, and complaints

Requirements

• B.Sc in any discipline.
• Ability to work in a fast-paced environment.
• Ability to Work using Excel.
• A minimum of 3-5 years of sales experience in agency banking.
• Ability to self-motivate and manage self.
• Good communication and interpersonal skills.
• Customer orientation and ability to adapt/respond to different characters.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

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Roles and Responsibilities

Your mission will be to :

• Plan a course of action to recover outstanding payments.
• Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
• Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
• Listen actively to customers and ensure conversation is collection-driven.
• Advise customers on their payment options and best methods of payment.
• Properly document information from the conversation.
• Negotiate payoff deadlines or payment plans.
• Create trust relationships with debtors when possible to avoid future issues.

Requirements

• A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
• Apt in negotiating and persuading.
• Good knowledge of the collection process and approach.
• Excellent collaborator and team player
• Excellent communication skills, both oral and written.
• Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
• You may have an understanding/working knowledge of a collections system (advantageous)
• You should be comfortable with skills in Microsoft Office/Google Workspace.
• You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.