Technical Support Engineer at MainOne

Responsibilities

• The Technical support engineer will be responsible for providing on-site technical support during planning, implementation and operation stages of transmission, IP, Power and OSP team deliverables.
• He will also interface with customer, work with the Back-Office team and generate applicable reports.
• He will also support the Commercial/Technical sales team to foster sales in South-South region through well-articulated network solutions that stemmed from purposeful customers’ follow ups and the understanding use case per customer. In addition, the Technical Support Engineer will be responsible for the following:
• Carry out routing maintenance on all network devices according to the procedure manual
• Troubleshooting and resolution of 1st and 2nd level network related problems
• Troubleshoot and resolve all Transmission & IP equipment faults
• Respond to and resolve DWDM/OTN, Metro Ethernet, GPON & MW networks issues within the timeframe of severity level agreements
• Review and execute RPRs (re-provision requests) on MW, GPON, Ciena Metro Ethernet & IP platforms with minimal supervision
• Implement new circuits as designed by the network planning team
• Plan, conduct, monitor and inspection of jobs done in all MainOne PoPs (Owned/Third party) to ensure conformity to MainOne standard
• Ensure prompt resolution of facility related issues in all our PoPs.
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects’ objectives within timelines
• Able to interpret, review and implement DWDM, GPON & Metro Ethernet networks designs from the network planning team.
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Ensure that MainOne’s DWDM, GPON & metro fiber network documentation is always accurate and up to date
• Supervises daily OSP last mile builds including corrective and preventive operation activities
• Provide up-to-date documentation of Optic Fiber infrastructure in the network including built capacity and utilized capacity
• Coordinate with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to MainOne customers
• Convey customer feedback including feature requests and product issues to Product Management and Development teams
• Work as a remote hand assist for the IP team during new circuit activation and troubleshooting IP related faults for MainOne existing customers within the region.
• Store and document updates on ALL equipment (in-service/spares) on the network (within MainOne PoP & 3rd Party sites)

Qualifications, Skills & Competencies

• A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering.
• At least 5 years post NYSC work experience in the configuration, operations, and maintenance of optical fiber, GPON, Metro Ethernet, DWDM/OTN and wireless network equipment.
• A working knowledge of GPON, Metro Ethernet, Microwave transmission and must have undergone a basic training in optical and wireless networks with focus on DWDM/OTN/IP transmission standards/protocols.
• Good understanding of telecommunications/engineering principles, transmission, and access networks, IP networks, metro Ethernet etc.
• In-depth knowledge of IP and IP related Technology and protocols such as BGP, MPLS, and DNS etc.
• Basic knowledge of the Nigerian telecommunication market and/or experience working in a telecommunications environment
• Ability to interpret topography, network design maps and AutoCAD Designs/and or Visio app.
• Structured cabling experience is a must.
• Ability to use E-Analyzer, Spectrum Analyzer and other signal testing tools/instrument and diverse bandwidth test apps.
• Knowledge of a vendor network management system
• Good oral and written communication skills
• Time management skills
• Teamwork abilities
• Ability to work well under pressure
• Solid foundation in electronics theory
• Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.

Demands of the Job

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work under minimal supervision.
• May be required to travel out of station.
• Maybe required to work weekends