Project Manager-Client Operations at Hugo Technologies

What you'll be doing

• We're seeking a highly analytical Project Manager to co-lead a 500+ person data annotation team for a Fortune 100 client. You'll play a pivotal role in ensuring optimal client results.
• As a Project Manager at Hugo, your main responsibility is to align our team with clients' evolving needs and serve as the primary point of contact for feedback.
• You'll collaboratively identify and resolve issues impacting user experiences, maintaining positive client relationships.
• Your dynamic role includes overseeing critical operational aspects like Project Delivery, Workforce Management, Quality Control, and Stakeholder Management. This involves:

Project Delivery

• Design and structure team operations for complex projects and SLA adherence.Identify opportunities to improve operational efficiencies and implement scalable solutions.
• Manage project workflows and performance metrics.
• Provide insights and actionable strategies to achieve the best possible outcomes on projects.

Workforce Management

• Ensure proper staffing and schedule adherence, with contingency plans when needed.

Quality Control

• Analyze error trends and guide quality control efforts.
• Develop process documentation for consistency across projects.

Stakeholder Management

• Oversee day to day client communications
• Foster team collaboration, motivation, and skill development.
• Establish and communicate team goals, strategies, and behaviours.
• Coordinate with stakeholders for resource allocation

What you'll need to apply

• Demonstrated success in project management within startup/scaleup environments, coupled with a keen understanding of operational excellence in mature, high-caliber organizations.
• Proven track record as a Client Service Manager, consistently aligning teams with client needs.
• Exceptional analytical and communication skills, with meticulous attention to detail.
• Strong leadership abilities in optimizing team efficiency and ensuring schedule adherence.
• Experience in workforce management, surpassing client expectations, and driving performance improvement.
• Collaborative mindset for implementing performance enhancement programs and overseeing client reporting.