Hub Operator at SureChill

Job Description

• We are seeking a reliable and experienced Hub Operator to oversee the day-to-day operations of our cold room facility.
• As the Hub Operator, you will play a critical role in ensuring the efficient and effective management of the cold room hub, including inventory control, maintenance, and customer service.

Responsibilities
Facility Management:

• Ensure the proper functioning and maintenance of all cold room equipment, including temperature control systems, refrigeration units, and storage racks.
• Conduct regular inspections and maintenance checks to identify and address any issues or repairs promptly.
• Maintain cleanliness and hygiene standards within the cold room facility to ensure the quality and safety of stored produce.

Inventory Control:

• Monitor and manage inventory levels within the cold room, including tracking incoming and outgoing shipments of fresh fruits and vegetables.
• Implement inventory management systems and procedures to optimize storage space and minimize wastage.
• Conduct regular inventory audits to verify stock levels and reconcile discrepancies.

Customer Service:

• Serve as the primary point of contact for customers utilizing the cold room facility.
• Provide assistance and support to customers in accessing and utilizing storage services, including crate allocation, loading, and unloading.
• Address customer inquiries, concerns, and requests in a timely and professional manner.

Security and Safety:

• Implement security protocols and procedures to safeguard the cold room facility and its contents against theft, vandalism, and unauthorized access.
• Enforce safety guidelines and regulations to ensure the wellbeing of staff and customers within the facility.
• Coordinate with relevant authorities or emergency services in the event of security or safety incidents.

Record Keeping and Reporting:

• Maintain accurate records of inventory transactions, equipment maintenance, and customer interactions.
• Generate regular reports on cold room utilization, inventory levels, and operational performance.
• Provide insights and recommendations for process improvements and efficiency enhancements.

Community Engagement:

• Engage with local farming communities, agricultural organizations, and government agencies to promote the benefits of cold storage and cooling solutions.
• Participate in community events, workshops, and outreach programs to raise awareness and drive adoption of our services.
• Represent the company in a professional and positive manner at all times.

Requirements

• Proven experience in facility management, logistics, or related fields, preferably within the cold storage or agricultural industry.
• Strong technical knowledge of cold room equipment and refrigeration systems.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Effective communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
• Demonstrated problem-solving skills and the ability to make sound decisions under pressure.
• Availability to work flexible hours, including weekends or evenings, to accommodate the operational needs of the cold room facility.
• Fluency in Hausa languages is preferred.

Benefits

• Competitive compensation based on a service provider contract.
• Opportunity to play a key role in supporting local businesses and promoting food security within the community.
• Hands-on experience in managing a state-of-the-art cold room facility and contributing to its success.