Client Experience Executive at Norrenberger Financial Group

• As a Client Service Executive, you are responsible for managing clients’ interaction with the organization via telephone calls, e-mails, WhatsApp chat platform, etc.; handling buy/sell mandates confirmation amongst other responsibilities as assigned.
• You will work closely with the Sales Trader and perform duties related to the purchase, sale or holding of securities. Such duties include jobbing/writing orders for security purchases or sales, verifying transactions, accepting, and delivering securities, tracking security price fluctuations, and keeping records of daily transactions and client related documents.

Responsibilities

• Set up in-house and CSCS accounts for new clients and intermediaries. Confirm and verify KYC documentation.
• Ensure that client accounts and portfolios are kept compliant with regulations and Norrenberger’s internal policies.
• Process mandates while ensuring required documents are acquired and updated.
• Initiate and liaise with Operations & Registrar Liaison to process intermember transfers and portfolio consolidation transactions in line with set timelines.
• Prepare reports summarizing daily transactions and earnings for individual customer accounts.
• Provide exceptional client service support to internal and external clients, by ensuring that client objectives and needs are fully understood by other stakeholders, while liaising with the client throughout lifecycle to ensure customer satisfaction.
• Deliver front-line service to clients and related third parties, such as responding to client queries and ensuring agreed periodic service deliverables remain on track throughout the client lifecycle.
• Assist in ad hoc business development activities by ensuring optimum product and service knowledge is upheld, providing insight into Norrenberger’s products and service offerings to prospects and clients..
• Ensure escalation of client complaints/challenges promptly to resolve same within agreed timelines.
• Post-sales client relationship management, supporting sales traders and business development teams in maintaining relationships with existing clients through high quality client service delivery and monthly spot checks to ascertain client experience with Norrenberger.
• Other Client Service related duties as may be assigned.

Qualifications

• Minimum of BSc /HND required in any field.
• Minimum of 1 - 2 years Client Service Experience in Capital Market.
• Basic proficiency level in using Microsoft 365.
• Ability to work with minimum supervision.