City Ops Lead - Benin at AmorServ

Objective of the Role

• As the City Ops Lead for Benin, you'll spearhead our efforts to grow the city's market presence, optimise operations, and enhance customer relationships.
• Your leadership will be crucial in driving sales, expanding our client base, and elevating customer satisfaction and retention.

Key Responsibilities

• Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists.
• Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand.
• Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly.
• Customer Base Expansion: Strategically increase the city's customer base using various acquisition channels, focusing on enhancing retention rates.
• Client Management: contact centre operations to reduce customer churn and improve retention.
• Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts.
• Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans.
• Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions.
• Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations.
• Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings.
• Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts..

Technical Skills And Competencies

• Data Analytics: Proficiency in utilising data analytics tools to derive actionable insights from sales data and market trends.
• Networking: Strong network within the hospitality industry to leverage for strategic advantages.
• Negotiation and Deal Closing: Excellent negotiation skills with a proven ability to close deals and achieve favourable terms.

Required Skills And Competencies

• Leadership: Demonstrated ability to inspire and drive a team towards achieving sales and operational goals.
• Strategic Thinking: Skilled in crafting and executing strategies for sales growth and customer engagement.
• Customer Focus: Commitment to customer satisfaction, adept at managing and nurturing key account relationships.
• Problem Solving: Quick and efficient problem resolution skills.
• Communication: Outstanding ability to communicate across various levels, fostering strong relationships with stakeholders.

Benefits

• Comprehensive health insurance
• Hybrid work schedule
• Annual paid time off
• Annual performance bonus
• Training and development opportunities
• Subsidised Transportation
• Employee Stock Option