Head, Diaspora and Expatriate Banking at Human Capital Partners (HCP)

JOB SUMMARY

The role will report to the Executive Director, Retail Banking South Directorate and will be responsible for the following: 

• overall development of the Diaspora and Expatriate Banking strategy and delivery of all performance levers to meet the dynamic customer needs both in the diaspora and expatriates in Nigeria and ensure business growth.
• drive increased product adoption (cross-selling and upselling) and sustainable growth in customer base, customer retention, deposits, earnings, and usage of all bank products and services across the diaspora and expatriate’s customer base/segments.

RESPONSIBILITIES

• Act as the liaison between the diaspora customers and the bank to ensure growth of the business value chains and profitability in addition to maximizing the Bank’s revenue.
• Develop and implement targets business development strategies by anticipating developments, trends and opportunities within the diaspora banking business.
• Drive market share expansion of the expatriate banking business through product channeling and value creation. Work with product managers to ensure customers’ feedback is considered in all new products and changes done to existing products.
• Actively participate in the development of budgets and target as they relate the diaspora and expatriate business and ensure achievement of monthly and annual targets.
• Develop marketing and sales plan to achieve target for the department.
• Develop and retain key customer relationships in the diaspora and promote the Bank’s brand.
• Drive the team’s product sales and performance (supervise marketing calls/road shows locally and internationally to drive business) and provide strategic direction focused on the continued growth and development of the bank’s presence and relationships.
• Provide overall recommendations and performance reports to Senior management with regards to Products, Services, Processes and procedures that relate to Diaspora Banking business.
• As part of the Bank's Information Security requirements, maintain the security of all information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

REQUIREMENTS 

• A first degree in Business Administration or any other equivalent and relevant qualification from an accredited institution.
• MBA or M.Sc. is an added advantage.
• Minimum of ten (10) years working experience in Retail Banking/Commercial Banking SBU.
• Good understanding of financial products and business principles related to banking.
• Training in Customer Profiling.
• Knowledge of the Regulatory Environment.
• Strong knowledge of compliance and regulatory policies.
• Strong customer service orientation, marketing and networking.