Display Supervisor at Eric Kayser

Job Description
Liaise with:

• Kitchen Shift Leader/Sous Chef, Kitchen Chef, Pastry Chef, Bakery Chef, Floor Team

Mission

• To keep the department running in an efficient and profitable manner while increasing customer satisfaction, loyalty, retention and to meet customers’ expectations.

Tasks

• Improve customer service experience, create engaged customers and facilitate growth by attending to a customer in a professional way
• Follow through with the ordering and receiving products in accordance with the company standards.
• Monitoring and following up on product inventories/refill and requesting necessary stocks and equipment
• Maintaining the cleanliness and orderliness of the display areas
• Escalating concerns to the management for immediate resolution
• Maintain the service procedures, policies and standards within the display unit.
• Keep accurate records and document where necessary.
• Mentor and develop display attendants to align with the standards of the organization
• Orientate and encourage staff to promote products and push sales.
• Ensure display staff maintain good grooming, hygiene, safety and sanitation practices at all times.
• Liaise with manager to create effective schedules and resolve conflicts in a timely manner to ensure that the display section is well staffed during peak and off-peak hours/periods.
• Monitor staff attendance, performance and annual leave
• Participate in their coaching, appraisal and development areas to align with the departmental and company goals.
• Ensure good and professional communication channel among the team.
• And any other responsibility that may be added.

Requirements

• Experience:2-3 Years
• Qualification: HND / BSc